Shipping Policy

Where we ship

We currently ship within India. Serviceability, shipping cost, and the delivery estimate are confirmed before payment. Some products or locations may not be serviceable because of size or carrier restrictions.

Processing and dispatch

In-stock standard orders normally leave us within 2 business days after confirmation and payment. Sundays and public holidays are not business days. Personalised, made-to-order, or temporarily unavailable products use the timeline agreed with you before payment.

Estimated delivery after dispatch

• India: usually 3–8 business days.

These are estimates, not guaranteed arrival dates. Remote locations, peak periods, weather, carrier disruption, or other events outside reasonable control can take longer. We will share tracking information when the carrier provides it.

Charges and taxes

Product prices include all applicable taxes. Any shipping or packaging charge is shown separately, and the final payable amount is confirmed before payment. If we introduce international shipping in the future, applicable shipping charges, duties, and import taxes will be disclosed before payment where possible.

Address and delivery attempts

Please provide a complete, accurate address and reachable phone number. Contact us before dispatch if an address needs correction. If a shipment is returned because the supplied address was wrong, delivery was repeatedly missed, or the package was refused without a valid product issue, we may charge the actual cost to send it again.

Damage, loss, or delay

If tracking stalls, a package arrives damaged, or the delivery is materially later than the confirmed schedule, email contact@torsivity.com or call +91 91046 57596. Keep the packaging and send clear photographs for transit-damage claims. Our Returns & Refunds Policyexplains the available solutions. Your mandatory legal rights are not affected.

Cancellation

Cancel before dispatch for a full refund. Once dispatched, an eligible order can be handled as a return under our Returns & Refunds Policy.