Returns & Refunds

Cancel before dispatch

Cancel before dispatch for a full refund. Once it has been dispatched, the rules below apply.

Standard returns

For an eligible change-of-mind return, contact us within 7 calendar days after delivery. Unused, uninstalled, undamaged, and returned with original parts, accessories, and protective packaging.

You pay the actual return-shipping cost for an eligible change-of-mind return. The original delivery charge is not refundable unless required by law. We recommend insured, trackable shipping where we cannot arrange a pickup.

Damaged, defective, incorrect, or misdescribed goods

If a product arrives damaged, defective, incomplete, incorrect, materially different from its description, or is delivered late in circumstances covered by applicable law, contact us promptly. Reporting transit damage within 48 hours helps us deal with the carrier, but a late report does not remove rights that the law gives you.

Please keep the product and packaging and send clear photographs. Once verified, we will arrange or reimburse reasonable return shipping and offer an appropriate replacement or refund. A valid refund for our error or a covered product issue includes the amount paid for the product and its standard outbound shipping.

Items not returnable for change of mind

• Personalised, customised, or made-to-order products.
• Products that have been installed, used, altered, or damaged after delivery.
• Products returned without essential parts or adequate protective packaging.

These exclusions do not apply when an item is defective, damaged in transit, incorrect, or otherwise protected by mandatory law. Small variations that were disclosed before purchase, and reasonable colour differences caused by screen settings, are not defects.

How to request a return

1. Email contact@torsivity.com or contact us at +91 91046 57596 with your order details and reason.
2. Include photographs when the product is damaged, incorrect, or defective.
3. Wait for return instructions before sending the product.
4. Pack the product safely and hand it to the agreed carrier or pickup partner.

Inspection and refunds

We inspect returned products after receipt. Approved refunds are initiated within 7 business days to the original payment method, or another method agreed with you. Your bank or payment provider may need additional time to show the credit. If a return does not meet the stated conditions, we will explain the reason and discuss the available next step.

Exchanges and local rights

Exchange or replacement requests must be made within 7 days of delivery. Once approved, the exchanged or replaced product will be dispatched within 2–3 business days and delivered within 3–7 business days after the returned item is received and inspected. Delivery timelines may vary depending on location, but replacements will typically reach you within 7–10 business days. Replacements and exchanges depend on stock. Where the law in your country gives you stronger cancellation, return, refund, warranty, or consumer rights, those rights apply in addition to this policy.